Energy Emergency

Gas Emergencies

If you can smell gas and believe there is a gas leak follow these important steps:

  • Open doors and windows for ventilation
  • Do not turn any electrical switches on or off
  • Extinguish all naked flames
  • Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
  • Report the gas escape on 0800 111 999
  • If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives


Electrical Emergencies

In the event of an electricity emergency, you will need to contact your local Electricity Network operator:

If you look at your invoice, the reverse side will show you the number which applies to your area. Alternatively, to ascertain which area you are in, please look at your Supply Number (MPAN) which can be found on your invoice.

Your Public Electricity Supplier (PES) area is represented by the first two digits of the bottom row of your MPAN, and the corresponding contact numbers are shown below.

First two digits of MPAN Core

PES Area

Emergency Tel. No.


Eastern (EELC)

0800 783 8838


East Midlands (EMEB)

0800 056 8090


London (LOND)

0800 028 0247


Merseyside and North West (MANW)

0845 272 2424


Midlands (MIDE)

08457 331 331


Northern (NEEB)

0800 66 88 77


North Western (NORW)

0800 195 4141


Scottish and Southern

0800 300 999


Scottish Power

0845 27 27 999


South Eastern (SEEB)

0800 783 8866


Southern (SOUT)

0845 770 8090


South Wales (SWAE)

0800 052 0400


South Western (SWEB)

0800 365 900


Yorkshire (YELG)

0800 375 675

Please report to us or to your area PES operator if any of the following incidents occur

  • Electricity meters and associated equipment that are not secure or waterproof
  • Overhead lines that are on the ground or have become low enough for the public or vehicles to come in contact with them
  • Sparking overhead wires that have become damaged or caught up by broken tree branches
  • Damage to equipment or lines
  • Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed


If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be live and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.