Terms and Conditions Of Service

  • Green Energy Consulting Limited is an energy consultancy which provides procurement services, contract brokering, sustainability services, and bureau services.
  • We offer you an initial discussion (without charge) at which we will describe our services more fully.
  • There is no obligation to proceed with any of the quotations provided, nor is there any cost implication should you wish to not proceed.
  • If you decide to go ahead, we will gather and analyse energy information about you and your aims and objectives and with your agreement arrange relevant solutions for you.
  • Before you agree on a relevant solution, you must take independent legal advice.
  • Green Energy Consulting does not operate as an agent, and this document does not create such a relationship.
  • For security, we will validate any changes of authority with the individual named on this document directly.
  • We reserve the right to contact the named account holder/site contact named on the account in the event that we deem it necessary to ensure the correct running of your account. 

 

Contracts

  • We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstanding.
  • We will, however, accept oral instructions provided they are confirmed in writing or via recorded telephone call.
  • The quotations provided are based upon available information and do not include suppliers who have not provided a tender response.
  • Green Energy Consulting provide a wide market view, however supplier restrictions and client circumstances will impact upon the number of quotations provided.
  • Green Energy Consulting does not provide a full market view.
  • Commercial energy contracts do not have a cooling off period for cancellation.
  • Please refer to the terms and conditions of the suppliers for further information.
  • These are publicly available, or can be provided upon request.

 

Renewable Energy

  • Green Energy Consulting are committed to help our clients reach net zero by 2050.
  • If a quotation is indicated as renewable, then this may be offset by the chosen supplier or by Green Energy Consulting annually.
  • If the quotation is offset by the chosen supplier, a renewable energy certificate will be provided upon request.
  • If offset by Green Energy Consulting, a certificate will be provided by the chosen scheme upon request.

 

Data & GDPR

  • Your data will be retained as per the Data Retention Policy, but the data will be retained at minimum for the period of any contract agreed through Green Energy Consulting.
  • We will process your data under the Consent and Contract lawful basis under GDPR, and the data may be shared with third parties such as, but not limited to, Energy Suppliers, Distribution Network Operators, and Meter Operators where relevant.
  • You can withdraw consent at any time by emailing gdpr@greenenergyconsulting.co.uk. You have the right to lodge a complaint with ICO at any time.

 

Management Charges

  • Green Energy Consulting offer an initial discussion without charge at which we will describe our services more fully.
  • We provide a no obligation tender exercise, and there is no cost implication should you not wish to proceed.
  • Before you agree on a relevant solution, you must take independent legal advice.
  • For procurement services, Green Energy Consulting will charge a management fee capped at £0.015 ppu, and the final management fee charged will depend upon the annual consumption, meter size, credit position, wholesale market movement, chosen supplier margin position, and term length. 
  • The amount you pay will fluctuate with the consumption; if your consumption increases the amount you pay us will also increase and if your consumption falls the amount you pay us will reduce.
  • The management fee will be paid directly to the energy supplier with whom we arrange the contract at your request.
  • The management fee will then be paid to Green Energy Consulting by the energy supplier.
  • Green Energy Consulting reserves the right to waive the management fee at our discretion.
  • Our liability shall be limited to the annual fee earned by Green Energy Consulting for the provision of the procurement service.

 

Ad Hoc Charges

  • Our fee for Ad-Hoc works is £450/day. 
  • We will provide an estimate before commencing work and will not exceed an agreed amount without confirmation.
  • Our liability shall be limited to the annual fee earned by Green Energy Consulting for the provision of the procurement service.

 

Contact Details

 

Complaints

  • If you wish to register a complaint, please write to Green Energy Consulting, Former Coroners Court, Close, Newcastle, Tyne and Wear, NE1 3RQ or telephone 0191 300 6161.
  • A summary of our internal complaints handling procedures is available on request.

 

Conflict of Interest 

  • Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you.
  • If this happens, or we become aware that our interests or those of one of our other clients conflict with your interest, we will obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

 

Confidentiality

  • Green Energy Consulting shall treat any information supplied to us in the strictest confidence and only relevant information will be passed by Green Energy Consulting onto energy suppliers for the purposes requested.
  • The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such party will be entitled to enforce any provision of the Contract.  The information disclosed by each party is confidential and may not be used or disclosed to any third party without the other’s prior written consent.  We will not engage with any third party and will not accept letters of authority issued by you to such third parties without our prior written consent, notwithstanding that each of us may disclose such confidential information as may be required by law, court order or any governmental or regulatory authority
  • Green Energy Consulting may assign, novate or otherwise transfer part or all of the benefit of the agreement without prior written consent from you.
  • You shall not assign, novate or otherwise transfer the benefit or burden of the agreement without the prior written consent of Green Energy Consulting, with such consent not to be unreasonable withheld.