Complaints

If You Are Having Issues

If you are a client of Green Energy Consulting and are having issues with you energy and water accounts, please contact our Customer Services team on 0191 300 6161 or info@greenenergyconsulting.co.uk

 

How To Make A Complaint

Green Energy Consulting takes complaints seriously. If you wish to make a complaint, please do not hesitate to contact us.

T: 0191 300 6161

E: complaints@greenenergyconsulting.co.uk

A: Energy House, 65 High Street, Gateshead, NE8 2AP

 

Our Process

·         Upon receipt of a complaint, we will formally acknowledge via telephone or email.

·         If it is not possible to resolve immediately, a Complaints Handler will be assigned to resolve.

·         If we cannot complete our investigations within 24 hours, we will write before the deadline and provide a revised completion date.

·         The investigation will take no more than seven working days of receipt, and we will provide a full written response.

·         Any complaints not resolved within seven days will be escalated to the Independent Code Manager.

·         Permission will be sought before any information is sent to the Independent Code Manager.

·         If the resolution is not acceptable, a written appeal can be lodged with Senior Management. The outcome will be provided in writing.

 

Ombudsman Services Contact Details

T: 0330 440 1624

E: osenquiries@os-energy.org

A: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 6HL